Effective Date: 17 June 2025
Website: www.sweepitlikesooty.co.uk
Business Name: Sweep It Like Sooty

1. Who We Are
At Sweep It Like Sooty, we are committed to protecting your privacy and handling your personal information responsibly. This privacy policy outlines how we collect, use, and protect your data when you visit or interact with our website.

If you have any questions about this policy, please contact us at:
📧 Email: sweepitlikesooty@gmail.com
📞 Phone: 07881246956

2. What Information We Collect
We may collect and process the following types of information:
a. Information You Provide Directly:

• Name

• Email address

• Phone number

• Home address (for service appointments)

• Any other details you provide when filling out our contact forms or booking services

b. Automatically Collected Information:

• IP address

• Browser type and version

• Device information

• How you use our website (via cookies and analytics tools)
   

3. How We Use Your Information
We use your information to:

• Respond to enquiries or contact requests

• Book and manage chimney sweeping or repair appointments

• Send service confirmations or follow-up communications

• Improve our website and customer experience

• Maintain records for accounting, tax, or legal requirements

• Comply with legal obligations (e.g. issuing safety certificates)

We will never sell your information or share it with third parties for marketing purposes.

4. Legal Basis for Processing
We process personal data under the following lawful bases:

• Consent: When you give us permission to contact you.

• Contract: To provide services you have requested.

• Legal obligation: To comply with laws (e.g. health & safety record-keeping).

• Legitimate interest: To run and improve our business.
   

5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes it was collected for, including legal or regulatory obligations. For example, chimney sweeping certificates are typically kept for at least 12 months.

6. Your Rights
Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (when legally permissible)

• Object to or restrict certain uses of your data

• Withdraw your consent at any time (where applicable)

To exercise these rights, email info@sweepitlikesooty.co.uk.

7. Cookies
Our website uses cookies and similar technologies to improve functionality and gather usage data. You can manage cookie settings via your browser. For more information, please refer to our Cookie Policy 

8. Data Security
We take data protection seriously and have appropriate security measures in place to protect your personal information from unauthorised access, loss, or misuse.

9. Third-Party Services
We may use third-party providers (e.g., Wix, Google Analytics, payment processors) to help deliver our services. These providers are only given the minimum necessary data and are required to protect your information in line with UK data protection laws.

10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend checking back periodically to stay informed.

11. Contact Us
If you have any questions or concerns about your privacy or this policy, please get in touch:
Sweep It Like Sooty
📧 Email: sweepitlikesooty@gmail.com
📞 Phone: 07881246956
🌐 Website: www.sweepitlikesooty.co.uk